Return & Refund Policy

1. GENERAL POLICY

At Qolurs, we want you to be satisfied with your purchase. However, because we are a small business and operate with limited margins, we do not offer returns or refunds for change of mind or buyer’s remorse — except in the limited circumstances described below.
All sales are final unless the item is defective or materially not as described.

This policy is conspicuously posted on our website during checkout and before purchase in accordance with California Civil Code § 1723. If this requirement is not met, applicable California consumer protections may apply. (Justia)

2. DEFINITIONS

  • Return: Sending merchandise back to us and requesting a refund.
  • Defective: An item that is materially damaged, does not operate as intended, or differs substantially from the description on our website.
  • Proof of purchase: Order number and email confirmation.

3. RETURN LIMITATIONS

3.1 Change of Mind / Buyer's Remorse

  • All sales are final for purchases made because of personal preference, fit, style, or other subjective reasons.
  • We do not accept returns or issue refunds for change of mind purchases.

3.2 Defective or Misrepresented Products

We will accept returns only if the product was:

  1. Defective at the time of delivery (not caused by misuse or wear).
  2. Materially not as described on our website.

To qualify:

  • You must request a review within 7 calendar days of delivery.
  • You must submit photo evidence showing the defect or misrepresentation.
  • Items must be unused and returned in original packaging where feasible.

4. RETURN PROCESS (DEFECTIVE/MISDESCRIBED)

If you believe your item is defective or not as described:

Contact us at: Qolurs@gmail.com within 7 days of delivery with:

  1. Order number
  2. Photos of the issue
  3. Description of the problem
  4. Our team will review within 3 business days.
  5. If approved, you will receive:
  6. A prepaid return shipping label (U.S. domestic only), or
  7. Instructions for return/exchange.
  8. Upon receipt of the returned item, we will:
  9. Issue a refund to the original payment method, or
  10. Provide a replacement in the same style/size if available.
  11. Processing time for refunds: 3–10 business days after receipt.
    Shipping fees are not refundable unless the item is defective or misdescribed.

5. NO RETURNS BEYOND THE WINDOWS

Requests for returns or refunds outside the 7-day review window will not be accepted, even for defective products, unless a prior written exception is granted by Qolurs support.

6. EXCEPTIONS & SPECIAL CASES

6.1 Wrong Item Shipped

If we shipped the wrong item, color, or size not matching your order:

  • Contact us within 7 days of delivery.
  • We will pay return shipping and issue a replacement or full refund.

6.2 Lost or Damaged in Transit

If your order arrives damaged in shipping, file a claim with the carrier and email us proof so we can assist with resolution.

 7. RESTOCKING & SHIPPING FEES

  • If returns are accepted under Sections 3 or 4, Qolurs does not charge restocking fees.
  • For accepted returns/exchanges, return shipping will be prepaid only for defective or wrong items in U.S. domestic orders.
  • Customers are responsible for return shipping if they request an exchange for size change (only if such exchanges are offered at Qolurs’s discretion).

8. CALIFORNIA RETAIL RETURN DISCLOSURE REQUIREMENT

Under California Civil Code § 1723, if a retailer’s return policy does not offer full cash refunds or equal exchanges for at least seven days, the policy must be conspicuously displayed where transactions occur.

Because Qolurs does not offer refunds for change of mind:

  • Our no-refund / limited refund terms are shown at checkout, on order confirmations, and on the product page.
  • Customers must acknowledge these terms before completing a purchase.

9. FEDERAL ONLINE SALES LAW (FTC)

Under the FTC’s Mail, Internet, or Telephone Order Merchandise Rule, if a seller fails to ship merchandise or cancels an order, the seller must provide a prompt refund (usually within 7 business days). That requirement does not require sellers to accept returns for buyers’ remorse, but it does protect consumers if an order is cancelled or the item is unsent.

10. DISPUTES & LEGAL REMEDIES

If there is a dispute over your order or refund request, please contact us first so we can resolve it directly.

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